Responsible Gaming —
Play Smart, Stay in Control
lbaje is committed to providing a safe, fair, and transparent betting environment for all players across Bangladesh. Gaming should always be an enjoyable form of entertainment — never a source of financial strain or personal harm. Explore the tools, resources, and guidance we have in place to help you stay in control at every step.
Why Responsible Gaming Matters to lbaje
lbaje takes its duty of care seriously. We actively design our platform features, promotional policies, and support workflows to promote healthy, controlled gambling behaviour at every level.
For the vast majority of players across Dhaka, Chittagong, Sylhet, Khulna, and beyond, betting on cricket, spinning slots, or playing a round of live casino at lbaje is a fun and controlled pastime. However, lbaje recognises that for a small number of people, gambling can escalate from entertainment into a compulsive pattern that causes real harm — to finances, relationships, and mental wellbeing.
That is why responsible gaming is not a checkbox exercise at lbaje — it is a fundamental pillar of how we operate. We build tools directly into the player account dashboard that allow you to set your own limits, take a break, or step away entirely if you ever feel that betting is no longer fun. We train our customer support team to identify signs of problem gambling and to respond with empathy, not sales pressure. And we enforce strict age verification to ensure the platform is never accessible to players under 21.
Deposit Limits
Set a daily, weekly, or monthly cap on how much you deposit into your lbaje account. Once a limit is active, it cannot be increased for a minimum cooling-off period of 24 hours — ensuring impulsive changes in the heat of the moment are not possible. Limits can be reduced instantly at any time.
Self-Exclusion
If you need a complete break from gambling, lbaje's self-exclusion tool lets you close access to your account for a defined period — ranging from one week to a permanent self-exclusion. During any self-exclusion period, you will not receive promotional emails and your account cannot be accessed or reopened until the period expires.
Time-Out Feature
Take a short break without committing to full self-exclusion. The time-out feature suspends your account for 24 hours, 48 hours, 7 days, or 30 days. During a time-out, you cannot log in, place bets, or access your balance. This is ideal if you simply feel you are spending too much time on the platform and want a structured pause.
Session Time Reminders
lbaje can send you a reminder notification after you have been logged in and active for a set period — for example, 30 minutes, 1 hour, or 2 hours. Session reminders are a gentle nudge to check in with yourself, review your balance, and decide consciously whether you want to continue playing or log off.
Loss Limits
In addition to deposit limits, lbaje allows you to set a maximum loss threshold per day, week, or month. Once your net losses reach the cap you have set, you will be prevented from placing further bets until the limit period resets. This tool directly addresses the "chasing losses" behaviour that is one of the most common warning signs of problem gambling.
Reality Checks
Reality check pop-ups appear at intervals you define during your gaming sessions, displaying a clear summary of your current session duration, total amount wagered, and net result for the session. These brief moments of transparency help you make informed decisions and prevent you from losing track of time or money during extended play.
How to Activate Your Responsible Gaming Tools
All responsible gaming tools are available directly inside your lbaje account settings. They are free to use, take effect immediately (or within the cooling-off period where specified), and require no contact with support to activate.
Log In to Your Account
Access your lbaje account using your registered credentials. All responsible gaming tools are housed within the account settings section of your personal dashboard.
Navigate to Responsible Gaming
Within your account settings, locate the "Responsible Gaming" tab. This section brings together all available player protection tools in a single, clearly organised interface.
Select and Configure Your Tool
Choose the tool you wish to activate — deposit limit, loss limit, session reminder, time-out, or self-exclusion — and set your preferred values. You will be shown a confirmation screen before any limit is applied.
Confirmation and Effect
Most restrictions take effect immediately. Deposit and loss limits cannot be increased for at least 24 hours after any change. Self-exclusion is effective the moment it is confirmed and cannot be reversed for the selected duration.
Recognising Problem Gambling Behaviour
Problem gambling does not always look the way people expect. It can develop gradually and is often not obvious to the person experiencing it. Understanding the warning signs — in yourself or in someone you care about — is the first step toward addressing the issue before it causes serious harm.
If you recognise any of the behaviours listed here in your own gambling activity, lbaje encourages you to take immediate action — whether that means setting a limit, taking a time-out, self-excluding, or reaching out to a professional support service. There is no shame in asking for help. Seeking support early is always the right decision.
Warning Signs You May Have a Gambling Problem
- You spend more money on gambling than you originally planned and find it difficult to stop at the amount you intended.
- You try to win back money you have lost ("chasing losses"), often by placing larger bets than usual to recover your balance quickly.
- Gambling interferes with your work, studies, family responsibilities, or relationships in Dhaka, Chittagong, or wherever you are based.
- You feel restless, anxious, or irritable when you try to reduce or stop gambling, or when you are unable to place a bet.
- You borrow money, sell belongings, or misuse funds intended for essential expenses such as rent, food, or school fees in order to fund gambling.
- You lie to family members or friends about how much time or money you spend gambling.
- You use gambling as a way to escape stress, anxiety, depression, or difficult personal circumstances — rather than as entertainment.
- You have tried to stop or cut back on gambling multiple times but have been unable to do so for more than a short period.
- After a winning session, you feel compelled to keep playing to win even more, rather than withdrawing and celebrating the win.
- You feel guilt, shame, or distress after gambling sessions but continue to gamble despite these feelings.
Ask Yourself These Questions
The following questions are drawn from internationally recognised responsible gambling frameworks. If you answer "yes" to several of them, it may be time to talk to someone or use lbaje's player protection tools.
Gambling Self-Check — Answer Honestly
Have you ever bet more money than you could actually afford to lose at that time?
Have you ever needed to gamble with larger and larger amounts of money to get the same feeling of excitement?
Have you gone back to try to win back money you lost on a previous day or session?
Have you ever borrowed money or sold something valuable to fund gambling or to pay back gambling debts?
Have family members, friends, or colleagues ever expressed concern or criticism about your gambling habits?
Have you ever felt that gambling was causing problems in your personal life, your work, or your financial situation?
Have you ever felt anxious, depressed, or helpless as a result of your gambling activity?
Strict 21+ Age Policy
lbaje enforces a strict minimum age of 21 for all registered players. This is not simply a registration checkbox — it is backed by a mandatory Know Your Customer (KYC) identity verification process that all players must complete before making their first withdrawal.
As part of KYC, players are required to submit a valid government-issued photo ID — such as a Bangladesh National Identity Card (NID), passport, or driving licence — along with a recent selfie for biometric matching. Any account where age cannot be confirmed is suspended until verification is completed.
Parental Controls
lbaje strongly recommends that parents and guardians in Bangladesh use parental control software on shared devices to prevent minors from accessing online gambling platforms. Free parental control tools are widely available for Android, iOS, and desktop operating systems. Protecting young people from exposure to gambling content is a shared responsibility.
Support Is Available — You Do Not Have to Manage This Alone
lbaje Responsible Gaming Support
The lbaje support team is available 24 hours a day, 7 days a week. If you feel that your gambling is becoming a problem, reach out to us at [email protected]. Our responsible gaming team can activate deposit limits, time-outs, or self-exclusion on your account immediately, answer your questions, and point you toward appropriate external resources — all without judgement.
Talk to Someone You Trust
Sometimes the most important step is simply talking to a family member or close friend about what you are experiencing. Problem gambling often thrives in secrecy — bringing your situation into the open, even with just one trusted person, can reduce its power significantly. lbaje encourages all players who are struggling to reach out to someone in their personal support network in addition to using platform tools.
Professional Counselling
Qualified counsellors who specialise in behavioural addictions, including problem gambling, are available in Bangladesh through a range of health and mental wellness services. Seeking professional support is a sign of strength, not weakness. lbaje encourages any player who feels their gambling has become harmful to consult a qualified mental health professional. Your account can be suspended while you seek help — simply contact us to arrange this.
Contact lbaje Directly
For all responsible gaming enquiries — including account restrictions, self-exclusion, data requests, complaints, or general questions about our player protection framework — contact us at [email protected]. Please include "Responsible Gaming" in the subject line of your email. All responsible gaming communications are handled with full confidentiality by our dedicated player protection team.
Gaming Is at Its Best When You Are in Control
lbaje offers cricket betting, live casino, slots, Plinko, Boat of Fortune, and more — all within a platform built around player safety and fairness. Use our responsible gaming tools to set your limits, then enjoy everything lbaje has to offer with complete peace of mind.